FREQUENTLY ASKED QUESTIONS
Can I return something I bought?
We hope you'll love all your Tanoshii Miami purchases, but we'll also understand if you change your mind.
• If you'd like to return or exchange something you bought from us, send us an email at
returns@tanoshiimiami.com
within
10 days of the date on which your order was delivered, and include your order number. We'll get back to you right away with more instructions.
• Returned or exchanged items must be in their original condition: unused, undamaged, unwashed, etc., and with all tags, labels, and original packaging attached.
• Please keep in mind that you'll be responsible for the cost of shipping your return back to us. Pack the items you're returning securely and consider picking up tracking or insurance to make sure they reach us in one piece.
• If you want to exchange something you order and the item you want is out of stock, we'll issue a refund instead.
• We'll process your refund within 1 to 3 business days from the date we receive your returned items back at Tanoshii Miami HQ.
• Unfortunately, we can't refund or exchange opened and unwrapped blind box items or shrink-wrapped gashapon.
What are my shipping options? I'm in the United States.
• All orders under $75 ship for a $5.00 flat fee via USPS First-Class Mail, anywhere in the United States, and include tracking. Orders generally arrive 3 to 5 business days after we send off your package.
• Orders totaling $75 or more ship free via USPS First-Class Mail, anywhere in the United States!
• Need your order fast? For a flat fee of $8, we'll ship out your order via USPS Priority Mail -- just select it at checkout. Your package should arrive within 1 to 3 business days after we send it out.
• If you live in a rural area and/or need to arrange a different shipping method, drop us a line at
konnichiwa@tanoshiimiami.com and we'll work it out together.
Do you ship internationally?
• Yes! All international orders (going anywhere other than the United States or Canada) ship via USPS First-Class Package Mail for a flat fee of $24. Orders generally arrive 7 to 20 business days after we send off your package.
• If you need your order to be delivered faster, send us an email at
konnichiwa@tanoshiimiami.com and we'll make shipping arrangements together.
Do you carry authentic Amuse plushies?
Yes! We are an authorized retailer of Amuse products in the United States, and import our plushies directly from Amuse in Tokyo, Japan.
We will always let you know when a plushie or collectible comes from Amuse: it will be listed prominently in the item description.
You can make sure your Amuse plushie is authentic by checking its tags: an authentic Amuse product will always display a
QR code on the back of one of the tags!
(This is a great way to weed out "black market" dupes... Not that you'd ever dream of buying your Amuse anywhere other than Tanoshii Miami, of course! ;) )
Do all your products come from Japan?
All our products and collections are inspired by Japan and by Japanese kawaii and arcade culture.
The majority of our plushies, gashapon, and collectibles are imported directly from Japan, from the likes of Amuse, Takara TOMY, Epoch, and SK Japan. We will always let you know when we've sourced an item from Japan. Just keep in mind that some items made for our partners may have been manufactured in other countries, just for them.
We may occasionally carry products from brands that are not Japanese, but are, like us, influenced by Japanese culture and aesthetics, and that we think are a good fit for us and for our customers.
Will you carry my product in your online store?
We curate our capsule collections very carefully and somewhat strategically, and source in limited quantities, so we won't often be able to carry unsolicited merchandise. That said, if you make art toys or goods that you think would fit right in with the rest of the Tanoshii Miami catalog, shoot us an email at konnichiwa@tanoshiimiami.com. You never know!
Do you sell wholesale?
No, we do not sell wholesale at this time.
Why is your mascot a fox?
Our mascot, Tanoshii Kitsune, is a Japanese red fox, or kitsune (きつね).
In Japanese folklore, kitsune are depicted as wise, magical beings who have the ability to shapeshift into human form, occasionally leading to trickery and hijinks. At the same time, kitsune are revered in the Shinto religion, as they are the faithful guardians and messengers of Shinto deity Inari. If you've ever traveled to the Fushimi Inari Shinto shrine in Kyoto, you'll have noticed the hundreds upon hundreds of kitsune statues lining the path to the top of Mount Inari. Now you know why!
Our Tanoshii Kitsune is a fun, somewhat mischievous little fox, loyal guardian of our shop's stock, and always-faithful brand messenger.
What are my shipping options? I'm in Canada.
• All orders ship for a $15 flat fee via USPS First-Class International Mail, anywhere in Canada, and include tracking. Orders generally arrive 6 to 10 business days after we send off your package.
• If you live in a rural area and/or need to arrange a different shipping method, drop us a line at
konnichiwa@tanoshiimiami.com and we'll work it out together.
I just placed an order. When can I expect to receive it?
We will prepare, pack, and ship out your order within 1 to 3 business days after receiving it, and will send you a shipment confirmation email once we do. From there, the rest of the wait will depend on the shipping option you've selected. Check out the shipping FAQs for more information, or send us an email.
What are your terms of service?
More legalese, right this way: Terms of Service.
What is gashapon?
Gashapon (ガシャポン) are capsule toys dispensed from vending machines found in arcades, stores, shopping malls, restaurants, and even on the street in Japan. They're generally much better quality than any capsule toy you might find stateside and, since they're often released in limited sets and quantities, can even be relatively expensive.
Many gashapon are licensed from popular manga, anime, and video game franchises, though they come in all kinds of quirky flavors: we've seen sumo wrestler sets, scantily-clad ladies, sushi rolls featuring cats as filling... The possibilities are truly endless.
The word
gashapon is Japanese onomatopoeia for the sound capsule toys make when they're dispensed:
gasha is the sound of the machine being cranked, and
pon is the sound the capsule makes when it drops. (We know you're totally sounding it out right now.)
